jens.leijon@connectel.se
TeamCommented on Make possible to require sub dispositionHi, thanks for your feedback! We are currently evaluating this request.Commented on Be able to map and filter dashboards & reportsHi, thanks for your feedback! Could you please elaborate a bit more on what you mean and describe the functionality you would like to see?Commented on Be able to remove shared dashboardsHi, thanks for your feedback! We are currently evaluating this request.Commented on Metric - Average conversation handling timeHej, tack för er feedback! Detta är möjligt och är också så metricen fungerar idag. Det innebär att både konversationer med status Resolved och Closed inkluderas.Commented on Metric på TagsHi, thanks for your feedback! We are currently evaluating this request.Commented on Integration of Busylight.Hi, thanks for your feedback! We are currently evaluating this request.Commented on Filtrering på kvartHej, tack för er feedback! Vi utvärderar hur vi skulle kunna implementera 15-minutersgruppering för telefonidata i statistiken.Commented on Ability to send end-customer number instead of queue numberThanks for your feedback! We are currently evaluating this and looking into the available options.Commented on Ability to show Caller ID Name for outbound callsHi, thanks for your feedback! Displaying the caller ID name to the receiving party also depends on support from other carriers and providers. We are currently evaluating the available options and how this could be implemented.Commented on Editor settings saved locallyTack, David! Vi undersöker detta närmare och återkommer när vi vet mer.Commented on Tilldela samtal manuelltHej Sanja, tack för er feedback! Vi utvärderar detta och tittar på hur vi skulle kunna ta fram en bra lösning för att hantera behovet.Commented on Turn off twinning automaticallyWe have recently improved the Twinning functionality and added several new options, which you can find under the Twinning settings. Please let us know if these improvements make Twinning work better for you or if there is anything else you would like us to consider.Commented on Grab calls in queueWe are currently evaluating this and looking into how it could be implemented as a feature. Thank you for your feedback!Commented on V2 StatisticsThe new and improved statistics engine has been deployed across all services.Commented on Kopiera text från ConnectelThis has now been improved and resolved. Please confirm that everything is working as expected on your end.Commented on conversation headlineThis is fixed improved and deployed. Thanks!Commented on conversation headlineWe are currently analyzing how we can improve this.Commented on Kopiera text från ConnectelWe are currently analyzing how we can improve this.Commented on Additional support for preview attachments (email channel)This issue has now been fixed. We have also significantly improved the file preview window, providing a better and more consistent preview experience across supported file types. We now support the following formats: Text & configuration TXT / text/plain LOG MD / Markdown / text/…Commented on "If a Reply-To header exists, use that as the recipient of the auto-reply instead of the sender.This has now been deployed to production.Commented on "If a Reply-To header exists, use that as the recipient of the auto-reply instead of the sender.Hi, we are currently working on this task.Commented on Helt tyst väntmusikHi, this is supported. The setting is called Ringtone and can be found in the queue settings under Music on Hold.Commented on Önskemål om förbättrad callback-funktionHej Abbas, Tack för att ni hörde av er och för er värdefulla feedback. Jag har gått igenom era önskemål och, utifrån vad jag kan se, bör de kunna stödjas med den befintliga callback-funktionen utan att någon utveckling behöver göras. Jag kommer därför att följa upp detta internt…Commented on Be able to delete and update articles on KBThis is supported and has already been available. Let me know if you would like us to reach out to your team and walk through how it works and how it is configured.Commented on Textfält - DispositionThis has now been improved and is fully supported in V2.Created V2 StatisticsCreated V2 User ExperienceCreated Scheduled callbacksCreated New Prioritization LogicCreated Smarter AI Reply Assistant