Scheduled callbacks

Introduce Scheduled Callbacks in Connectel, allowing agents to schedule a callback for a specific contact at a chosen date and time. When the scheduled time is reached, the system will automatically trigger the callback without any manual action required.

Benefits

• Ensures no missed follow-ups

• Improvesuces manual work for agents

• Improves customer experience and reliability

• Highly requested by customers using callbacks

• Enables better planning and structured customer follow-ups

• Increases the value and usage of the Callback feature (revenue upside)