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Turn off twinning automatically

Feature Request

Create a feature to be able to automatically turn off twinning for certain queues at a certain time to ensure that calls are not going to people the next day that are sick and forgot to turn this feature off.


Or something similar to it as twinning right not can create confusion to customer if someone accidentally reaches their voice mail.

Posted by Daniel Stepanovitch ·
2 comments

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Comments2

  • jens.leijon@connectel.se

    Team•

    Sep 29

    We have recently improved the Twinning functionality and added several new options, which you can find under the Twinning settings. Please let us know if these improvements make Twinning work better for you or if there is anything else you would like us to consider.

  • Andreas

    •

    Mar 27

    I suggest another twist on this.

    When twinning one must also select “until”, a time when the twinning automatically turn off, and this is defaulting to 9hour into the future.

    The idea is to turn on twinning each day it should be active and 9hours being a pretty standard workday, but it’s still adjustable.
    If one want twinning forever, just change the year to 2042 or something.