Smarter AI Reply Assistant

We’re enhancing our AI Reply Assistant to make customer conversations in Connectel even faster and more accurate.

✨ What’s new?

• Automatic replies with confidence – The AI can now respond automatically when confidence is high, reducing agent workload while maintaining quality.

• Smarter knowledge – The assistant can search for additional information online to provide more complete answers.

• Simplified training – Training and improving the assistant is now easier than ever, so you can quickly adapt it to your organization’s needs.

• Now available in Live Chat – Use the AI as a first line of support in your live chat channel. The assistant handles incoming chats instantly and can seamlessly hand over to a human agent whenever needed.

With these improvements, your team can save more time, deliver faster responses, and keep customer satisfaction high.