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Knowledgebase

Feature Request

Add support for Knowledgebase.

Posted by jens.leijon@connectel.se ·
Status: Completed1 comment

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Comments1

  • jens.leijon@connectel.se

    Team•

    Aug 18, 2025

    Integration of Connectel Knowledgebase into ATLAS

    Embed the Knowledgebase (KB) workflow inside ATLAS so agents never have to leave the UI to:

    ·      Search and read articles.

    ·      Receive automatic suggestions (articles + AI replies) while answering a conversation.

    ·      Create or improve KB articles directly from customer interactions.

    Enable continuous self-learning, using historical Q&A data and live feedback to boost relevance over time.